Shipping and Returns


Where We Ship - 43 States

Select the state where you are shipping for shipping information:

  • Wine can only be shipped within the U.S.
  • Wine cannot be shipped to a P.O. Box.

Note: We only ship to certain zip codes in AK and AZ. MI must call to order. Please call us at (800)289-9463 for more information.


Return Policy

Your satisfaction is our top priority and we stand behind the quality of our products and services. If for any reason you are dissatisfied with a purchase, please do not hesitate to contact our Customer Service team within 30 days of receipt of the order. Items that are damaged in transit, or are not to your satisfaction, will be replaced. Any unsatisfactory items need to be re-corked with remaining contents and returned in order to receive a refund.

  • Cancelled, returned, reshipped, or rerouted orders will be subject to additional charges. For all returns, please contact Customer Service in order to request a return shipping label. A refund will be issued upon confirmation of the return, less a 15% restocking fee.
  • Only custom etched products that are being returned for QC issues will be accepted. All other custom etched products being returned will not be accepted and no refund will be issued.
  • Flat rate shipping charges apply per the total number of bottles (750ml in size) sent to a single address. Shipping rates vary for large format and mini-bottles. Discounted prices are as listed and are not combinable with other savings or discounts. Vintages and wines may be substituted as required. One-cent shipping applies to orders of 12 bottles (750ml) or more sent to a single address, excluding AK and HI.

We are committed to delivering our products in excellent condition and in a timely manner, and feel it is important to inform you that all shipping carriers require an adult signature at the time of delivery. We always recommend shipping to a business address to ensure an adult is present during business hours.

Vintage Wine Estates Customer Service
Toll Free: 1-800-285-7770


- Kevin O'Leary

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